CANCELLATIONS POLICYAs we are a small hotel, late cancellations and no-shows really affect our business, therefore our deposit and cancellation policy are as follows:• We require a deposit equal to full stay price (with taxes included) in 30 days before your arrival date. This deposit is non-refundable. Guest will receive a payment link (CompraClick) to safely process the full payment, using the preferred credit card.• We will automatically cancel any reservation for which we do not receive notification of payment within 30 days before arrival date.• If you cancel your reservation before the period of 30 days before arrival, no fees will be applied.• Should the reservation be within the cancellation period, Guest authorizes the Hotel to manually charge the credit card registered, in case that the payment link was not a suitable option.• No Show is penalized in 100% the total amount of the reservation.
Guest agrees that regardless of billing or master account arrangements, is liable for all charges posted to the reservation, regardless bank or credit card brand rules/policies.• Reservation can be modified once, according to Guest request via email and subjected to availability. Rates might increase depending to the dates/season and would be modified accordingly.• Thanks to all Medical Resources around the Globe everyone is now vaccinated, considering this fact; a Positive Covid Test is no longer accepted as an excuse for reschedule or cancel your reservation. We would love to host you but, if you don’t agree with this statement, better do not book. Peace.TERMS AND CONDITIONS• All rates are subject to 13% sales tax.• Rates are based on double occupancy.•
Guest that his liability for the reservation is not waived and agree to be held personally liable in the event that the indicated person, company or association fails to pay for any paid or the full amount of these charges. If In case guest do not check out at the front desk, Guest authorize the hotel to process all charges incurred during the stay to the credit card that was presented at time of check-in or one that was supplied at the time of reservation.• Guest allows the hotel to make a hold on credit card of $200.00 for each night of stay - maximum of $1,000.00 - in case of uncharged incidentals or damages at time of check out. This hold will be released by the Hotel 24 hours after the check-out date. Then is subject to bank that issued the card.•
Guest agree that regardless of billing or master account arrangements, Guest is liable for all charges posted to Guest room(s).• A la cart, freshly made breakfast is included for all reservations made directly at our Official Website www.makanda.com. Customers that chose another via, can also enjoy our delicious breakfast at a very convenient price.• There is a tree-night minimum stay for all Peak Dates (Easter, Thanksgiving, End/Beginning of the Year).• Children under 17 years are not allowed (Adult Only policy).• Pets are not allowed.• Is not allowed to feed the animals, and not to try to tame-they are born and brought up wildlife. Despite our co-existence, the hotel cannot be held responsible for the reaction and behavior of flora and fauna. Keep the balcony doors closed to avoid any guests from outside.• The hotel has several recreational areas with swimming pools where you can spend your stunning days. We respect the privacy of the guests but look forward to your adequate behavior in the pool. Compliance with all the necessary security measures - the customer's responsibility. Speakers are not allowed in the common areas.• The hotel is located on the slope and equipped with a footpath, so isimportant to use them or use our free electric cars service. Spontaneousjungle exploring (especially nighttime) are guest responsibility.• If you order room service or visit our restaurant, please inform the restaurant staff about the presence of allergy. The hotel is not responsible for the aggravation of your allergy if necessary info was not provided.• According to the law is prohibited to smoke in public places territory ofCosta Rica. In the case of smoking in the room will be written off additional cleaning fee to your credit card in the amount of $1,000.00.• While you are staying in hotel, your villa becomes your home, so you caninvite your guests on the hotel grounds during the daytime, it is necessary to inform reception in advance. Your guests must leave the territory of the hotel in the same day, no later than 9:00 p.m. Responsibility for your guests (including but not limited to liability for payment of services, safety of property, etc.) are mandatory your responsibility.
I am further liable for all damages to the room(s) caused by myself or my guests/invitees during my stay and my signature on this card authorizes all persons in my room(s) to charge to my account.• The hotel is not responsible for the safety of unattended valuable things.There is a very spacious safe box in the room.• Security system of hotel public areas are video surveillance methods that do not record audio.• Should the Customer decide to leave the hotel before the check-out date stablished in the reservation, under ANY circumstances; full reservation MUST be paid 100%. There might be a refund for the non-used nights ONLY after Management and/or Ownership states and confirms it.• In case of a positive COVID Test results during your stay in hotel Makanda, Customer agrees to follow the protocols stablished by the Ministerio de Salud de Costa Rica:A. Quarantine in the Hotel, same room, same rate; paying for their extraexpenses, 100% (room/food,etc).B. Quarantine in a Ministerio de Salud Shelter, in which case the Hotelwould contact the Authorities to arrange the movement and transportation toa Shelter.